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Customer service

LSL’s customer service operates in Lahti-Piste, which is the customer service point of the City of Lahti. You can find other service points in Hollola and Heinola. In addition, there are other sales points and ticket machines for reloading Waltti travel card.

Customer service

Lahti-Piste
Trio shopping center (Palvelutori Service Centre)
Vesku-aukio, 2nd floor
Aleksanterinkatu 18, 15140 Lahti
tel. (03) 814 2355
lahtipiste@lahti.fi

At Lahti-Piste you can buy and reload Waltti travel cards. Lahti-Piste also handles broken and lost travel cards and advices customers on public transport.

More information and opening hours

Other service and sales points

  • You can purchase a new Waltti card from the service point and additionally buy ticket products for your Waltti card. At these points, you can also change your travel card customer information, such as default zones or customer group. These limited customer service points do not process complaints nor provide advice on other issues related to the use of public transport.

    Lahti

    R-kiosk Aleksanterinkatu 11 (commission 3€/download, 5 €/new card)
    Aleksanterinkatu 11, Lahti

    R-kioski Lahti Asema (commission 3 €/download, 5 €/new card)
    Lahti Travel Center, Mannerheiminkatu 15

    R-kioski Tori (commission 3€/download, 5€/new card)
    Vapaudenkatu 10, Lahti

    R-kioski Trio (commission 3€/download, 5€/new card)
    Aleksanterinkatu 18, Lahti

    R-kioski Nastola (commission 3€/download, 5€/new card)
    Mestarintie 1, Nastola

    Heinola

    Heinola City Library (commission 2€/card)
    Heinola City Library also receives complaints, but does not process them.
    Kauppakatu 12, Heinola

    Hollola

    Piipahlus, Hollola (commission 2 €/card)
    Nuottikuja 2, Hollola

    Lammi

    R-kioski Lammi (commission 3€/download, 5 €/new card)
    Mommilantie 3, Lammi

    Orimattila

    R-kioski Orimattila (commission 3 €/download, 5€/new card)
    Erkontie 16, Orimattila

    Vääksy

    Asikkalan Municipal Office  (comission 2€/card)
    Rusthollintie 2, Vääksy

  • With the ticket machine, you can buy single and day tickets and reload your Waltti travel card. There is no service charge for the use of the ticket machines and they are available according to the opening hours of their locations.

    Locations of the ticket machines

    Shopping center Trio / Lahti Service Centre
    Aleksanterinkatu 18, 15140 Lahti (Lahti Service Centre, 2nd floor)

    Lahti Main Library
    Kirkkokatu 31, 15140 Lahti

    K-Citymarket Laune
    Ajokatu 53, 15500 Lahti

    K-Citymarket Paavola
    Kauppakatu 13, 15140 Lahti

    Päijät-Häme Central Hospital
    Keskussairaalankatu 7, 15850 Lahti (Main entrance)

  • You can fint Waltti webshop at kauppa.waltti.fi

    In the Waltti webshop you can:

    • Order travel cards
    • Buy ticket products for your travel card

    To order a new travel card, you must first register as a user of the Waltti webshop (requires strong identification).  In the Waltti webshop, you can order a personal travel card for yourself or for a child under the age of 17 living in the same household. The ordered travel card will be delivered to the address you provided within 7-14 days of ordering.

    In the Waltti webshop, you can also buy ticket products for the card without registration.

    By registering as a user of the Waltti webshop, you will have access to all the features of the Waltti webshop and, for example, you can connect several different cards to your user account.

    Please also note that ticket products purchased at the Waltti webshop will not be activated immediately on the travel card, so please reload your card well in advance of your trip.

    In the Waltti webshop, the sales fee for purchasing and topping up the card is 1,42 €.

  • On the bus, you can buy single tickets and ticket products for your travel card. Please note that on the bus, the Waltti card can only be loaded with a season ticket similar to the one previously on the card.

    The payment method for buses is cash only. The commission for buying ticket products for your Waltti travel card is 4 €.

Please note

All the service and sales points charge you a commission (service fee) for their service. The amount of the service fee varies from point of sale, so please always check the service fee at the point of sale.